PTI Security Systems ("Seller") warrants to the first purchaser of this product, for the structure in which this product is originally installed, that it is free from defect in materials and/or workmanship (measured from the date of shipment) for a period of:|
|AccessMaster Branded and Manufactured Products
|PTI Branded and Manufactured Products
|Digitech Branded and Manufactured Products
|All Other (Non-Branded) Non-Manufactured Products
(Or Original Manufacturer's Warranty)
The proper operation of this product is dependent on compliance with the instructions regarding installation, operation, maintenance and testing. Failure to comply strictly with those instructions will void this warranty in its entirety.
Before any product can be returned, Buyer must contact PTI Security Systems Customer Service & Support for assistance with troubleshooting and verification that the product is indeed not operating or functioning properly. During the limited warranty period if this product appears to contain a defect covered by this limited warranty, call 888-528-7826 before dismantling this product. If it is deemed that the product may require repair or replacement after troubleshooting procedures have been executed, a Customer Service & Support Representative shall provide Buyer with a Return Merchandise Authorization (RMA) number. Then send this product, pre-paid and insured, to our service center for warranty repair or replacement. You will be advised of shipping instructions when you call. Buyer will need to include return shipping and contact information, and a brief description of the problem experienced with the product.
Product returned without an RMA number will be subject to standard non-warranty charges for repair and return shipping. All returns are inspected for evidence of improper installation, misuse, abuse, water damage, and unauthorized modifications or repair, and additional charges or return fees may apply. A fee will be assessed for each product returned with a valid RMA where no trouble is found with the product.
RMA numbers are only valid for a period of thirty (30) days. If Buyer is returning a product after the RMA period has expired, contact Customer Service & Support for a new RMA number.
This limited warranty is in lieu of any other warranties, expressed or implied, including any implied warranty of merchantability or fitness for a particular purpose or otherwise, and of any other obligations or liability on seller's part. this limited warranty does not cover non-defect damage, damage caused by improper installation, operation or care (including, but not limited to abuse, misuse, failure to provide reasonable and necessary maintenance, unauthorized repairs or any alterations to this product), labor charges for reinstalling a repaired or replaced unit, problems related to interference, or replacement of batteries.
Under no circumstances shall seller be liable for consequential, incidental or special damages arising in connection with use, or inability to use, this product. in no event shall seller's liability for breach of contract, negligence or strict liability exceed the cost of the product covered hereby. no person is authorized to assume for us any other liability in connection with the sale of this product.
Some states do not allow the exclusion or limitation of consequential, incidental or special damages, so the above limitation or exclusion may not apply to you. This limited warranty gives you specific legal rights, and you may also have other rights which vary from state to state.